Reviews

I had an excellent shopping experience at this new mattress store in Medford. Steve the owner was a pleasure to deal with and provided a comfortable no pressure shopping environment. The store is well stocked with a range of natural mattress products offering a variety of materials and comfort levels. I'm a fussy mattress shopper with chronic lower back issues that make it very difficult for me to find a comfortable mattress. Steve showed me his mattresses and explained the build and features of each product. He made recommendations based on my needs and sleep preferences. I love having a zipper cover and being able to swap layers to create the perfect balance of support and comfort. It's also nice having a comfort guarantee which provides the opportunity to swap out a layer after purchase to dial in the perfect level of comfort. The delivery and setup process was flawless and I'm very happy with my new mattress. My purchase from Natural Mattress Heaven far exceeded my expectations as compared to my previous mattress shopping experiences. Highly recommended.

Shopping for new mattress for our two young children was a breeze at Natural Mattress Heaven. The owner, Steve, was very nice and a big help. He explained the differences between the different models and options clearly and informatively and with the kind of knowledge that only comes from years in a business. He encouraged us to lie down on the mattresses to decide which ones would work for us. He was very good at answering our questions and showing us the various features of each mattress, what the different materials were, and how they are made and where they come from. He was very good with our kids who had lots of questions, too and were also very excited (think "bull in a china shop" only it was "kids in a mattress store"). He worked with us to help us make a decision and offered a zero pressure sales environment. All in all, and excellent experience from a business that is committed to providing a natural and organic mattress alternative. I would highly recommend Natural Mattress Heaven!!

Amazing experience start to finish. A+ customer service. My husband and I have been wanting a new bed for a while and knew that we wanted an organic latex mattress since we have a baby on the way. However, the cost of an organic mattress had been holding us back for a while so when we walked into natural Mattress Heaven, and saw how affordable their mattresses are compared to other brands online we had to get one! We’ve been sleeping on our new mattress for the last and absolutely loving it! Steve and his wife were amazing and kind, great communicators, including the delivery day! If you’ve been wanting organic mattress, you are blessed that natural Mattress Heaven is in Medford!

Steve and his wife (owners/operators) are a delight to work with! From the start Steve approached without pressure while being open and helpful to questions. He was soft spoken too, which in a world of lots of noise that can affect one’s nervous system, was greatly appreciated. His wife is just a sweetie, too. It was nice to have her there as my own lady was w me so it made for a balanced visit. They’re both a great team together. 😊 Product: I certainly did my research on the latex mattress that I purchased. Before discovering Steve and his wife’s store I tried to find the highest quality at the best price online. Once I called their store and spoke w Steve / got his prices, buying through them just couldn’t be beat. Definitely the best price and great quality! Steve’s supplier had raised prices on one item and he was happy to honor the original asking price for this particular product. I didn’t even have to ask. ✨ The product itself is just fantastic. To be honest, it’s the first night I’ve had the mattress, so I haven’t slept on it yet, but while at their store I tested it enough (and trust my what my body tells me) to know it’s going to be a great experience. I’ll come back and amend this if need be:) The organic latex has a scent, as I’m sure you’ll notice if you read some reviews or encounter them yourselves. I myself find the scent a good thing! It’s a part of the experience and tells me about the authenticity of the product. (Much like the natural scent of my high-quality woolen bedding) As it is w the bedding I’m sure it will be w the latex; the scent just wears off after a while anyways. ☺️ I highly recommend this shop if you’re looking for high quality products at great prices and high quality service that doesn’t make you feel pressured or forced. Oh and the store itself has a nice atmosphere, too. Anyways, I hope this helps someone! Thanks again for everything Natural Mattress Heaven! You guys are awesome! 🙌🏽😸🧡