Returns & Refunds Policy

First, try the mattress you ordered for between 30 days and 90 days. If you find that it is either too firm or too soft, call us and we will arrange an exchange for the top layer of latex in your mattress to a different comfort level. See our section on exchanges for more details.

If you are still not happy after doing an exchange, you may return the mattress for a refund of 85% of the purchase price. We do not refund any original shipping or insurance charges. The mattress must be in sanitary, unstained condition without any tears, burns or signs of wear and tear. We recommend the use of a mattress protector during the test period.

Email some pics of the entire top of the mattress and proof of purchase to naturalmattressheaven@gmail.com. We can only refund the original credit or debit card used to purchase the mattress. We do not issue checks.

Mattress Toppers

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty to protect your investment.

Please call us at 541-500-1230 to discuss shipping.